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The Kansai Electric Power Co., Ltd. supplies power throughout the Kansai region. The voltage and frequency of the electricity supplied in western Japan is 100V AC/60Hz. (200V AC is also available). In eastern Japan (including Tokyo). the frequency is 50Hz.
Applying for Electric Service
Contact your local Kansai Electricity Power office. On line application
is also available. When you move into your new accomodation, call the local
business office of Kansai Electric Power Co., Ltd. and give them the date
on which you started to use electricity, your customer number (appearing
on the postcard or envelope attached to the switch box or the meter), name,
address and telephone number. The telephone number of the local business
office is also printed on the postcard or envelope.
Customer Service Center
<Business Hours> Monday - Friday 9:00 - 17:00
TEL (06) 6441-8821 (main telephone number)
Website: http://kepco.co.jp/english/index.html |
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Paying your Electric Bill
Your electric bill is calculated from the monthly meter
reading. You can pay your bill through a convenience store,
bank, post office, or Kansai Electric branch office; or
you can pay by automatic transfer from your bank or postal
account, or pay with a designated form (by postal application)
Discontinuing
Electric Service
If you are going to move out, you can telephone or apply
via internet to the business office of Kansai Electric Power
Co., Inc. Tell them the address of your residence, so they
can make the necessary arrngements to turn off the
power on the day you move out. The service person
will also hand you your final bill.
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Electric bill |
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Billing period |
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Receipt issued when payment is
made |
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Due date for payment |
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Year and month |
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Customer service representative |
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Amount billed |
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Customer name |
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Customer number |
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Example of electric
bill/receipt issed for an account with automatic bill payment.
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Power consumption notice(to be
billed next month) |
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Year and month |
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Customer name |
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Customer number |
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Billing period |
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Power consumption for this period |
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Due date for the next payment |
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Amount debited from your account
for previous period |
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Date of automatic bank transfer |
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Year and month |
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Amount consumed |
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Period of contract |
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Type of contract |
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Bank account number |
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Customer service representative |
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